Terms of Service

Effective Date: June 5, 2026  |  Last Updated: June 5, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Chuys ("Company," "we," "us," or "our"), governing your access to and use of the website located at chuys-chichen.click (the "Website"), as well as any related services, features, content, and functionality offered by Chuys (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to our newsletter, or otherwise engaging with our Services, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or legal guardian consent;
• You have the legal capacity to enter into a binding contract under the laws of the United States;
• You have read, understood, and agree to be bound by these Terms;
• You agree to comply with all applicable local, state, and federal laws and regulations.

If you are using our Services on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall also refer to that entity.

2. Description of Services

Chuys is a food-related business operating within the United States. Our Website and Services may include, but are not limited to, the following:

• Online Menu Browsing: Customers may view our current food and beverage offerings, including descriptions, pricing, nutritional information, and seasonal specials.
• Online Ordering: Customers may place orders for food and beverages for pickup, dine-in, or delivery, subject to availability and our operational hours.
• Reservation Services: Customers may request or book reservations at our establishment through the Website or linked third-party platforms.
• Promotional Content: We may offer coupons, discounts, loyalty rewards, or promotional deals through the Website.
• Customer Communication: We may provide email newsletters, text message updates, or push notifications regarding our offerings, promotions, and updates.
• Customer Support: Users may contact us through the Website for inquiries, feedback, complaints, or assistance.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Our food products are subject to availability and may vary by location or season. All images and descriptions of food items displayed on our Website are for illustrative purposes only and may not exactly represent the final product served or delivered.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing orders, or communicating with us;
• Maintain the confidentiality and security of your account credentials;
• Promptly notify us of any unauthorized use of your account or any security breach;
• Use our Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable local, state, and federal laws when using our Services, including laws governing food safety, consumer protection, and electronic commerce;
• Respect the intellectual property rights of Chuys and any third parties;
• Treat all staff, delivery personnel, and other users with respect and courtesy.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities while using our Services:

• Submitting false, misleading, or fraudulent orders, information, or payment details;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Using the Website for any unlawful purpose or in any manner that violates applicable federal, state, or local laws or regulations;
• Attempting to gain unauthorized access to our systems, servers, databases, or any account that does not belong to you;
• Using automated systems, bots, scrapers, or similar software to access or interact with our Website without our express written permission;
• Distributing malware, viruses, trojans, or any other harmful code through our Website;
• Interfering with or disrupting the integrity or performance of our Website or its underlying infrastructure;
• Collecting personal data from other users without their knowledge or consent;
• Posting or transmitting any content that is defamatory, harassing, threatening, obscene, or otherwise objectionable;
• Engaging in any form of commercial solicitation or spam through our Website or communication channels without prior written consent;
• Attempting to reverse engineer, decompile, or disassemble any portion of our Website or Services;
• Reselling or commercially exploiting any portion of our Services without our express written authorization;
• Circumventing any security features, geo-restrictions, or access controls implemented on our Website.

Violation of any of the above prohibited activities may result in the immediate termination of your access to our Services, and we reserve the right to pursue all available legal remedies, including civil and criminal action, as permitted under applicable United States law.

4. Intellectual Property Rights

All content published and made available on chuys-chichen.click, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and layout of the Website (collectively, the "Content"), is the exclusive intellectual property of Chuys or its content suppliers and is protected by applicable United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable federal and state laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes in connection with using our Services. This license does not include:

• The right to reproduce, copy, duplicate, modify, adapt, translate, distribute, display, publish, or create derivative works from any Content;
• The right to use any data mining, robots, or similar data gathering or extraction tools;
• The right to frame or mirror any portion of the Website;
• Any commercial use of the Content or any portion thereof.

Any unauthorized use of our Content will automatically terminate the license granted to you and may constitute an infringement of our intellectual property rights, for which we may seek all appropriate legal remedies.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us immediately at [email protected] with detailed information regarding the alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes, which will be added to your order total at checkout. Prices are subject to change without prior notice.

5.2 Payment Methods

We accept various payment methods including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and any additional payment options displayed on our Website at the time of checkout. All payment transactions are processed through secure, third-party payment processors and are subject to their respective terms and conditions.

5.3 Order Confirmation

Upon successful placement of an order, you will receive an email or on-screen confirmation. This confirmation constitutes acknowledgment of your order and does not guarantee its fulfillment. We reserve the right to cancel or refuse any order in our sole discretion, including in cases of suspected fraud, errors in pricing, or unavailability of items.

5.4 Refunds and Cancellations

Refund and cancellation policies vary depending on the nature of your order (pickup, delivery, or dine-in). Food and beverage items, once prepared, are generally non-refundable unless they fail to meet reasonable quality standards or contain items substantially different from what was ordered. Please contact us at [email protected] within a reasonable time frame if you experience an issue with your order. We will review each request on a case-by-case basis and issue refunds at our sole discretion.

5.5 Promotions and Discounts

Promotional offers, coupons, and discounts are subject to their own terms and conditions and may have expiration dates, usage limits, or other restrictions. Promotions cannot be combined with other offers unless expressly stated. We reserve the right to withdraw or modify any promotion at any time without notice.

6. Limitation of Liability

To the fullest extent permitted by applicable law, including the laws of the United States, Chuys, its officers, directors, employees, agents, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, data, goodwill, or other intangible losses;
• Personal injury or property damage arising from your use of our Services;
• Unauthorized access to or alteration of your data or transmissions;
• Statements or conduct of any third party on or through our Services;
• Damages arising from food allergies, dietary restrictions, or inaccurate nutritional information, where you have failed to notify us of your specific dietary requirements;
• Any other matter relating to our Services.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. In any event, our total aggregate liability to you for any claims arising out of or relating to these Terms or your use of the Services shall not exceed the greater of (a) the total amount paid by you for Services in the twelve (12) months preceding the claim, or (b) one hundred United States dollars ($100.00 USD).

7. Disclaimers

7.1 As-Is Basis

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHUYS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU ITEMS, PRICING, NUTRITIONAL INFORMATION, AND AVAILABILITY.

7.2 Food Allergen Disclaimer

Our food products may contain or come into contact with common food allergens, including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. While we take reasonable precautions, we cannot guarantee that any menu item is completely free from allergens or cross-contamination. Customers with known food allergies or dietary restrictions are strongly encouraged to contact us directly at [email protected] before placing an order.

7.3 Third-Party Services

Our Website may contain links to third-party websites, services, or platforms (such as delivery applications, payment processors, or social media networks). These third-party services are not under our control, and we are not responsible for their content, privacy practices, or terms of use. The inclusion of any third-party link does not constitute an endorsement by Chuys.

8. Indemnification

You agree to defend, indemnify, and hold harmless Chuys, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way connected with:

• Your access to or use of our Website and Services;
• Your violation of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any content or information you submit, post, or transmit through our Website;
• Your negligence, willful misconduct, or fraudulent activity.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to its conflict of law principles.

By using our Services, you submit to the personal jurisdiction of the applicable federal and state courts located in the United States for the resolution of any disputes not subject to arbitration under Section 10 of these Terms.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and, where applicable, the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) and the California Privacy Rights Act, to the extent that users are located in or these statutes otherwise apply.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with us informally. You must contact us at [email protected] and describe your dispute in reasonable detail. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice.

10.2 Binding Arbitration

If we are unable to resolve the dispute informally, both parties agree to resolve any and all disputes, claims, or controversies arising out of or relating to these Terms, our Services, or our relationship with you through final and binding arbitration rather than in court. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

Arbitration shall be conducted by a neutral arbitrator under the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon. The arbitration will be conducted in English, and a written decision will be issued by the arbitrator. The arbitrator's decision shall be final and binding on both parties.

10.3 Class Action Waiver

10.4 Exceptions to Arbitration

Notwithstanding the foregoing arbitration agreement, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in order to prevent irreparable harm pending the conclusion of arbitration. Additionally, claims of less than $10,000 USD may, at either party's option, be brought in small claims court.

11. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website and Services. We reserve the right, at our sole discretion and without prior notice or liability, to suspend, restrict, or permanently terminate your access to the Website and Services for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Your engagement in any prohibited activity as described in Section 3;
• Your provision of false or fraudulent information;
• A request by law enforcement or other government authority;
• Discontinuation or material modification of our Services;
• Unexpected technical or security issues.

Upon termination, your right to use the Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification obligations, and limitations of liability.

You may terminate your account or cease using our Services at any time. If you have an active account with us, please contact us at [email protected] to request the closure of your account.

12. Changes to These Terms

Chuys reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. We will notify you of any material changes by:

• Posting the updated Terms on this page with a revised "Last Updated" date;
• Sending a notification to the email address associated with your account (if applicable); and/or
• Displaying a prominent notice on our Website.

Your continued access to or use of our Website and Services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of our Services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. The date at the top of this page will indicate when these Terms were last revised.

13. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with applicable United States privacy laws, including the Federal Trade Commission Act, and where applicable, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We encourage you to read our Privacy Policy carefully.

14. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect without being impaired or invalidated in any way.

The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of any other provision of these Terms. Both parties agree that any invalid or unenforceable provision should be reformed rather than voided wherever possible, consistent with the original intent of the parties.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Website, constitute the entire agreement between you and Chuys with respect to your use of our Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

No failure or delay by us in exercising any right under these Terms shall constitute a waiver of that right. No waiver of any breach of these Terms shall be deemed to constitute a waiver of any subsequent breach.

16. Force Majeure

Chuys shall not be held liable or responsible for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, labor disputes, power outages, internet service interruptions, third-party service failures, supply chain disruptions, or any other events outside our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, we will make reasonable efforts to resume normal operations as soon as practicable.

17. Children's Use

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take steps to remove such information and terminate any associated account in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

18. Electronic Communications

By using our Services or communicating with us electronically, you consent to receive electronic communications from us. These communications may include notices about your account, order confirmations, promotional offers, and other information relating to our Services. You agree that any notices, agreements, disclosures, or other communications we send to you electronically satisfy any legal requirement that such communications be in writing, as permitted under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

19. Accessibility

Chuys is committed to making our Website accessible to all users, including those with disabilities, in compliance with applicable accessibility standards and the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any difficulty accessing any part of our Website or Services due to a disability, please contact us at [email protected] and we will work to provide you with the information or assistance you require in an accessible format.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason related to your use of our Services, please reach out to us using the following contact details:

We will endeavor to respond to all inquiries within five (5) business days. For urgent matters related to food safety or health concerns, please also contact your local health authority or emergency services as appropriate.