Privacy Policy

Welcome to Chuys. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chuys-chichen.click, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website immediately.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events. We take your privacy seriously and handle your personal data in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations.

1. Who We Are

Chuys is a food service business operating in the United States. Our contact details are as follows:

For all privacy-related inquiries, you may contact us directly at the email address listed above. We are committed to responding to all legitimate privacy requests in a timely manner.

2. Information We Collect

We collect various types of information in connection with your use of our website and food services. This information is necessary for us to provide you with a quality experience, fulfill your orders, and improve our services. Below is a detailed breakdown of the categories of information we may collect.

2.1 Personal Identification Information

When you interact with our website or services, we may collect personally identifiable information, including but not limited to:

• Full name — used for order processing and account creation
• Email address — used for order confirmations, marketing communications, and customer support
• Phone number — used for delivery coordination and customer support
• Billing and delivery address — used to fulfill food orders and process payments
• Payment information — such as credit or debit card details (processed through secure third-party payment processors; we do not store full card numbers)
• Date of birth — where required for age verification purposes
• Username and password — if you create an account on our platform

2.2 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website. This may include:

• Pages visited and time spent on each page
• Links clicked and items viewed or added to cart
• Search queries entered on our platform
• Order history, including food preferences and frequency of orders
• Referral URLs — how you arrived at our website
• Interaction with promotional content and email campaigns

2.3 Device and Technical Information

When you visit our website, our servers and third-party tools may automatically collect technical information, such as:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Time zone and geographic location (at the city/region level)
• Session duration and website activity logs
• Unique device identifiers

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze traffic, and serve personalized content. For full details about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website. In brief, we use:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — to understand how visitors use our site
• Marketing cookies — to deliver relevant advertisements and track campaign performance
• Preference cookies — to remember your settings and personalize your experience

2.5 Information You Provide Voluntarily

You may voluntarily provide us with additional information through:

• Contact forms, feedback forms, or support tickets
• Participation in surveys, promotions, or contests
• Posting reviews or ratings of our food and services
• Subscribing to our newsletter or marketing emails
• Creating a loyalty account or joining our rewards program

3. How We Use Your Information

We use the information we collect for specific, legitimate purposes. We do not use your personal data in ways that are incompatible with the purposes described in this policy.

3.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders accurately and on time
• Creating and managing your customer account
• Processing payments and issuing refunds where applicable
• Communicating with you about your orders, including confirmations and delivery updates
• Providing customer support and resolving complaints or disputes

3.2 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve navigation and functionality
• Evaluating the popularity of menu items and customer preferences
• Conducting internal research and statistical analysis
• Detecting and fixing technical issues or bugs on our platform
• Improving the speed, reliability, and overall user experience of our website

3.3 Marketing and Promotional Communications

• Sending promotional emails, special offers, and newsletters (with your consent or as permitted by law)
• Personalizing marketing content based on your order history and preferences
• Running targeted advertising campaigns on third-party platforms
• Notifying you about loyalty rewards, discounts, and new menu items

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to legal requests, court orders, or government inquiries
• Detecting and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Chuys, our customers, and the public

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with third-party companies that help us operate our business and deliver services to you. These may include:

• Payment processors — to securely handle your payment transactions
• Delivery service partners — to fulfill and track your food orders
• Email marketing platforms — to send promotional communications
• Analytics providers — such as Google Analytics, to analyze website usage
• Cloud hosting and IT infrastructure providers — to store and manage data securely
• Customer support platforms — to manage customer inquiries efficiently

All third-party service providers are contractually obligated to handle your data securely, use it only for the specific purposes for which it was shared, and comply with applicable privacy laws.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Subpoenas, court orders, or legal proceedings
• Requests from law enforcement agencies or government authorities
• Situations where disclosure is necessary to prevent imminent harm or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred to the succeeding entity. We will notify you via email and/or a prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This data does not constitute personal information.

5. Data Security

We take the security of your personal information seriously. We have implemented a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Use

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted
• Secure payment processing — payment data is handled by PCI-DSS compliant third-party processors
• Access controls — personal data is accessible only to authorized personnel on a need-to-know basis
• Firewalls and intrusion detection systems — to monitor and protect our infrastructure
• Regular security audits and vulnerability assessments
• Data minimization — we only collect and retain data that is necessary for stated purposes

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

To exercise any of these rights, please submit a verifiable consumer request to us by emailing [email protected]. We will respond to your request within 45 days, which may be extended by an additional 45 days where necessary, with prior notice.

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, you have the right to:

• Access your data — request a copy of the personal information we hold about you
• Correct inaccurate data — request corrections to incomplete or inaccurate data
• Request deletion — ask us to delete your personal information under certain circumstances
• Withdraw consent — withdraw your consent to data processing at any time, where processing is based on consent
• Opt out of marketing — unsubscribe from promotional emails and marketing communications

6.3 How to Submit a Privacy Request

To exercise your privacy rights, please contact us through one of the following methods:

• Email: [email protected]
• Website: chuys-chichen.click

We may need to verify your identity before processing your request to prevent unauthorized access. Verification may involve confirming your email address or other identifying information associated with your account.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to improve user experience, understand site traffic patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function and cannot be disabled. They enable core functionality such as security, network management, and shopping cart features.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: These allow the website to remember your preferences, such as your language settings or location, to provide a more personalized experience.
• Targeting and Marketing Cookies: These cookies track your browsing habits to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

7.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For detailed information on how to manage your cookie preferences, please visit our full Cookie Policy on our website at chuys-chichen.click.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

Once your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

9. Children's Privacy

Our website and food services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

If you are under 18 years old, please do not use our website or submit any personal information to us. If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving verified notification that we have inadvertently collected personal information from a minor under 18, we will take immediate steps to delete such information from our systems. We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our services to children under 13.

10. International Data Transfers

Chuys is based in the United States, and the information we collect is primarily stored and processed within the United States. However, some of our third-party service providers may be located in, or operate infrastructure from, other countries.

10.1 Cross-Border Data Processing

If your personal data is transferred to, stored in, or processed in a country outside the United States, we take appropriate steps to ensure that such transfers comply with applicable laws and that your data remains protected to the standard described in this Privacy Policy. Safeguards may include:

• Contractual clauses with third-party processors requiring equivalent data protection standards
• Ensuring transfers are made to countries with adequate data protection regulations
• Obtaining your explicit consent where required for international transfers

10.2 By Using Our Services

By using our website and services, you consent to the transfer, storage, and processing of your personal information in the United States and in any other country where our service providers operate, subject to the protections described in this Privacy Policy.

11. Third-Party Links and Integrations

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Chuys. These may include social media platforms, food delivery apps, payment gateways, and promotional partners.

We have no control over the content, privacy policies, or practices of any third-party sites or services, and we assume no responsibility for them. We strongly encourage you to review the privacy policies of any third-party services you access through our website. This Privacy Policy applies solely to information collected by Chuys through our website and related services.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals your preference not to be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection practices in response to DNT browser signals. However, you may manage your preferences through our cookie settings and by opting out of marketing communications as described in this policy.

13. California Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and obtain, once per year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided in this Privacy Policy. We will respond within the timeframes required by California law.

14. How to File a Complaint

We take all privacy concerns seriously. If you believe that we have handled your personal information in a way that violates applicable privacy laws or your privacy rights, we encourage you to first contact us directly so we have an opportunity to address your concerns.

14.1 Contact Us First

Please send your complaint or concern to:

• Email: [email protected]
• Website: chuys-chichen.click

We will acknowledge receipt of your complaint within 5 business days and aim to resolve all privacy concerns within 30 days. Where your complaint is complex, we may require additional time to respond, in which case we will notify you accordingly.

14.2 Reporting to Regulatory Authorities

If you are not satisfied with our response, or if you believe your privacy rights have been violated, you have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website homepage
• Sending an email notification to users with registered accounts (where applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the posting of changes constitutes your acceptance of such changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.